Exchange

If you’re looking to exchange your order for whatever reason, we're here to help! We offer exchanges within 7 days of receiving your order. You can exchange your product for a different product.

Please note the following exceptions to our exchange policy:

• Discounted items are final and cannot be exchanged

• Item(s) must have tags still on in original packaging

• Item(s) must have no visible signs of wear or use

• Secrid wallets with engraved names cannot be exchanged

• All leather goods to be exchanged have to be in mint condition

 

To initiate an exchange, please complete the following steps:

 

• Your name and Contact number
• Order Number
• Indicate the product(s) you wish to exchange from your order
• Reason(s) for exchange

Exchanges for items of a lower value will not be issued cash or credits.  Strictly no refund allowed.

 

Terms and Conditions

• All items can only be exchanged ONCE

• Exchanges are limited to the availability of the item, should an item be unavailable, you will be contacted once it is restocked