If you’re looking to exchange your order for whatever reason, we're here to help! We offer exchanges within 7 days of receiving your order. You can exchange your product for a different product.
Please note the following exceptions to our exchange policy:
• Discounted items are final and cannot be exchanged
• Item(s) must have tags still on in original packaging
• Item(s) must have no visible signs of wear or use
• Secrid wallets with engraved names cannot be exchanged
• All leather goods to be exchanged have to be in mint condition
To initiate an exchange, please complete the following steps:
- Your name and Contact number
- Order Number
- Indicate the product(s) you wish to exchange from your order
- Reason(s) for exchange
Exchanges for items of a lower value will not be issued cash or credits. Strictly no refund allowed.
Terms and Conditions
• All items can only be exchanged ONCE
• Exchanges are limited to the availability of the item, should an item be unavailable, you will be contacted once it is restocked